Trends

Structural inefficiencies and vertical fragmentation across all aspects of the financial system—lending, insurance, proptech—create a sub-optimal experience at best, and a detrimental debt cycle at worst, for consumers. Fee compression and shifts in passive investing trends have asset managers looking for differentiated and efficient ways to distribute investments.
‍
In this landscape, every company is a fintech company. We’re closely tracking the continued evolution of the banking core, watching those taking advantage of slower incumbents to innovate and enabling companies to offer fintech functionality in-house from core banking to mortgage servicing and portfolio management—building differentiated proprietary datasets along the way. In particular, we’re interested in companies pursuing opportunities to automate the financial back-office, developing consumer-friendly insurtech experiences, and ensuring rapid-fire compliance, KYC & AML, powered by machine learning.

We’re at an inflection point in healthcare—data silos are being broken, with an accelerated directive to modernize driven by COVID-19. Adoption of telemedicine has swiftly advanced and telehealth visits are surging. And while both doctors and patients largely see value in virtual encounters, a host of new needs arise. Patient-initiated diagnostics flip the physician/patient dynamic and present an opportunity to build new diagnostic workflows.

The unbundling of the traditional health care “stack” opens up the potential introduction of Services as API, outsourcing business-critical functions that are outside of healthcare providers’ core competencies. And troves of highly valuable data must be structured, standardized, and made secure and compliant.

We’re most excited about healthcare plays working within the existing healthcare system to help with the standardization of healthcare processes, healthcare data and ultimately reduce waste within the healthcare ecosystem to provide fundamentally better patient experiences and make it easier for our hard-working doctors and nurses to do their mission-critical jobs.

E-commerce is exploding and requires new back-end operating systems to accommodate. Consumer expectations are at new highs for efficiency and accuracy, and brands are looking to optimize operations, fulfillment, and shipping, without sacrificing unique touches that define them.

On the shipping side, internal silos limit cross-channel visibility and make it hard to successfully enable those omnichannel options. And while fulfillment by Amazon (FBA) aims to tackle one of the toughest challenges for online sellers, significant costs are just one of the complex tradeoffs that suggest the need for better alternatives.

The entire logistics tech-stack is ripe for modernization, with next-gen software enabling a seamless experience for brands to fulfill, store & transport goods from consumer purchase to doorstep. We’re closely watching software platform solution layers focused on the middle- and first-mile of the shipping chain, facilitating intelligent connection of data, and mitigating risks around demand, planning, and pricing.

Data is exploding—growing 10x every 5 years—but companies don’t have the platforms to manage it effectively. The volume of data will only grow at a compounding rate, and with it, the needs for sophisticated systems and architecture able to ingest, manage, secure, and transform that data at a higher scale.

A transformation is rapidly occurring as we move from the table stakes of business analytics to decision-enabling predictive analytics and intelligence applications. Data & model drift, monitoring, data infrastructure and product analytics are all compounding problems we’re tracking closely, as with how companies handle massive datasets and leverage machine learning. We believe businesses building for data quality and lineage and enabling more real-time decision-making will be especially relevant and impactful.

We’ve been marketplace investors for several decades now across e-commerce, fintech, labor and logistics. While the marketplace model spans industries, one thing has remained the same—the best marketplaces equip the supply side of the marketplace with tools that help them thrive and make the user experience of transacting much simpler, in many cases because of their mobile focus.

In addition to more commonly known consumer marketplaces, we are closely watching B2B marketplace enablers, which can include a unique collection of SaaS tools to uniquely help their vertical of users enable high-frequency behavior. These next-gen marketplaces facilitate digital and physical transactions with unprecedented ease and scale and create entirely new business models.